Privacy Policy

1. Information We Collect

We collect information you provide to us directly and information that is collected automatically when you use our website.

Information you provide:

• Contact information such as your full name, email address, phone number, and WhatsApp number
• Business information including company name, website URL, social media handles, and location
• Project details and marketing requirements submitted through our contact form or during discovery calls
• Communication records including emails, messages, and notes from calls or meetings
• Newsletter subscription requests including your email address

Information collected automatically:

• Browser type, device type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths on our website
• Referral source (how you arrived at our website)
• Cookie identifiers (see the Cookies section below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To send you the growth audit or proposal you have requested
• To communicate with you about your project, invoice, or ongoing retainer
• To send our monthly insights newsletter, if you have subscribed
• To improve our website, services, and marketing based on how visitors interact with our content
• To comply with legal obligations where applicable

We do not sell, trade, or rent your personal information to third parties. We will never share your information for marketing purposes without your explicit consent.

3. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.

Types of cookies we use:

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our site (e.g., pages visited, session duration). We use Google Analytics for this purpose. The data collected is anonymised and aggregated.
• Marketing cookies: If we run paid advertising (e.g., Meta or Google Ads), conversion tracking pixels may be active on the site. These help us measure campaign effectiveness.

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect your experience on our website.

4. Third-Party Services

We use a limited number of trusted third-party tools to operate our website and business. These may include:

• Google Analytics — website traffic analysis and behaviour tracking
• Google Workspace — email, calendar, and document management
• Meta Business Suite — social media publishing and advertising
• WhatsApp Business — client communication
• Notion or similar project management tools — internal project tracking
• Payment processors — for invoicing and payment collection (we do not store payment card details ourselves)

Each of these services has its own privacy policy and data practices. We encourage you to review the relevant policies for the tools you interact with.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:

• Encrypted communications via HTTPS on our website
• Access controls that limit who within our team can access client data
• Regular review of our data handling practices

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as is necessary to provide our services, maintain our business records, and comply with legal obligations. For active clients, this includes the duration of the engagement and a reasonable period thereafter. For newsletter subscribers, we retain your email address until you unsubscribe. For general enquiries that did not result in a project, we retain your information for up to 24 months.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that inaccurate information be corrected
• Deletion: Request that we delete your personal information, subject to legal and contractual obligations
• Objection: Object to how we process your personal data in certain circumstances
• Withdrawal of consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at hello@cignagency.com. We will respond within 30 days.

8. International Data Transfers

CIGN operates between Qatar and Lebanon, and some of the third-party tools we use may process data in other countries. By using our services, you acknowledge that your data may be transferred to and processed in countries with different data protection laws than your own. We take steps to ensure that any such transfers are handled with appropriate safeguards.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: hello@cignagency.com
• Phone: +974 0000 0000
• Locations: Doha, Qatar / Beirut, Lebanon