Terms of Service

1. Services

CIGN provides brand strategy, social media management, content production, website design and development, performance marketing, and business growth advisory services. The specific scope of services for each client is defined in a written Proposal or Service Agreement signed by both parties.

These Terms apply in addition to any specific terms contained in a client Service Agreement. In the event of a conflict, the signed Service Agreement takes precedence.

2. Engagement and Proposals

All engagements begin with a written Proposal outlining the scope of work, deliverables, timeline, and fees. A Proposal becomes binding only when:

• The client has signed or formally accepted the Proposal in writing (including email confirmation), and
• The required deposit or first payment has been received by CIGN

CIGN reserves the right to decline any project at its discretion without obligation to provide a reason.

3. Fees and Payment

Project fees: Unless otherwise stated in the Proposal, a non-refundable deposit of 50% is due before project work commences. The remaining balance is due upon delivery of final files or at agreed project milestones.

Retainer fees: Monthly retainers are invoiced in advance at the start of each calendar month and are due within 7 days of the invoice date.

Late payments: Invoices not settled within the agreed payment terms may result in a pause of work until payment is received. CIGN reserves the right to charge a late payment fee of 2% per month on overdue amounts.

Currency: Fees are quoted in USD, QAR, or LBP as specified in the Proposal. CIGN is not responsible for currency conversion losses.

4. Revisions and Scope

Each project Proposal includes a specified number of revision rounds. Revisions within the agreed scope are included in the project fee. Requests that expand the original scope — including additional pages, new deliverables, or significant concept changes — will be quoted separately as change requests before work begins.

A revision is defined as a modification to an existing deliverable. A new direction or concept reset constitutes a scope change and will be priced accordingly.

5. Client Responsibilities

The client agrees to:

• Provide accurate and complete information necessary for CIGN to carry out the agreed services
• Provide timely feedback and approvals within the agreed review windows
• Ensure that any materials provided to CIGN (logos, images, copy, brand assets) do not infringe on third-party intellectual property rights
• Designate a single point of contact for project communications to avoid conflicting feedback

Project delays caused by late client feedback, delayed approvals, or incomplete information provision are the client's responsibility. CIGN will not be held liable for timeline overruns resulting from client-side delays.

6. Intellectual Property

Ownership upon full payment: Upon receipt of all outstanding payments, CIGN transfers ownership of the final deliverables to the client. This includes final brand files, website code, and content assets as specified in the Proposal.

Preliminary work: All concepts, drafts, and intermediate work produced before the final deliverable remains the property of CIGN unless otherwise agreed in writing.

Third-party assets: Any licensed stock photography, typefaces, or software included in a project may be subject to their own licensing terms. The client is responsible for maintaining any required ongoing licenses after delivery.

Portfolio rights: CIGN reserves the right to display completed work in its portfolio and marketing materials unless the client has explicitly requested confidentiality in writing before project commencement.

7. Confidentiality

CIGN agrees to treat all client business information, strategies, and data shared during the engagement as confidential and will not disclose them to third parties without prior written consent, except where required by law or essential to deliver the agreed services (e.g., sharing brand assets with a print supplier).

Clients are similarly requested to treat any proprietary CIGN methodologies, pricing structures, and unpublished processes as confidential.

8. Cancellation and Termination

By the client: The client may cancel an engagement with 30 days' written notice. Any work completed up to the cancellation date will be invoiced at the applicable day rate or milestone rate. Deposits are non-refundable.

Retainers: Monthly retainer agreements require 30 days' written notice to terminate. The client remains liable for retainer fees during the notice period.

By CIGN: CIGN reserves the right to terminate an engagement with immediate effect in the event of non-payment, abusive conduct toward our team, or requests to produce content that is illegal, defamatory, or in breach of applicable regulations.

9. Warranties and Limitation of Liability

CIGN warrants that all services will be performed with reasonable care and professional skill. We do not guarantee specific marketing outcomes such as follower growth targets, conversion rates, or advertising ROAS, as these are influenced by factors outside our control including market conditions, client-side variables, and platform algorithm changes.

To the fullest extent permitted by law, CIGN's total liability for any claim arising from or related to our services shall not exceed the total fees paid by the client for the specific project or retainer period in which the issue arose.

CIGN is not liable for indirect, incidental, or consequential damages including lost profits or loss of business opportunity.

10. Website Use

By accessing cignagency.com, you agree not to:

• Use the website for any unlawful purpose
• Reproduce or redistribute any content from the website without prior written permission
• Attempt to gain unauthorised access to any part of the website or its infrastructure
• Use automated tools to scrape or harvest data from the website

The content on this website — including articles, case studies, and service descriptions — is for informational purposes only and does not constitute professional advice.

11. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not imply endorsement. CIGN is not responsible for the content, privacy practices, or terms of any third-party websites.

12. Governing Law and Disputes

These Terms and any disputes arising from them shall be governed by the laws of the State of Qatar, without regard to conflict of law principles. Any disputes not resolved through good-faith negotiation shall be submitted to the exclusive jurisdiction of the courts of Doha, Qatar.

13. Changes to These Terms

CIGN reserves the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

14. Contact

For any questions regarding these Terms, please contact us:

• Email: hello@cignagency.com
• Phone: +974 0000 0000
• Locations: Doha, Qatar / Beirut, Lebanon